Refund & Cancellation policy

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Return & Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product, or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team, who will guide you on the process for the same at our Customer Service number +91-84322-62726 or email support@firangitelecom.online

The return process for the product can be restricted depending on the nature and category of the product.

Conditions for return:

Please notify us of the receipt of a damaged / defective product within a maximum of 24 hours of delivery.

Products and items should be unopened.

Products should be returned in their original packaging, along with the accessories and IMEI stickers, in the same condition in which you received them. The product must also be in its original package.

It is advised that the return packets be strongly and adequately packaged so that there is no further damage to the goods in transit.

To complete your return process, we will need a receipt, proof of purchase, or invoice copy.

Refunds:

We will process the refund after receipt of the product by firangi Telecom or its business partner. All refunds will be routed through the original payment gateway be it Paytm, PayPal, or any other bank debit or credit card accounts, after adjusting the cancellation charges. Refunds will be processed based on the mode of payment for the order.

Orders paid by credit or debit card will be credited back to the credit/ debit card within 7 working days, and the refund will appear in the next statement.

Orders paid by net banking accounts will be credited back to your bank account.

For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the person named in the “billing name” provided at the time of placing the order.

Once your return is received and inspected, you will receive an email about the status of your return.

In case, your return has been accepted, the refund amount will be processed immediately. A credit will be automatically applied to your credit card or original payment method within 3–7 working days.

Late or missing refunds (if applicable)

If you haven’t received your refund even after 7 days of processing your return, please check your bank account again. Otherwise, contact your credit card company; it may take some time before your refund is shown in your balance. You can always contact your bank branch. Usually, there is some delay before a refund is displayed in your account.

If you have done all of the above and you still haven’t received your refund amount, please write to Firangi Telecom at support@firangitelecom.online

On sale products (if applicable)

Only items that are regularly priced are eligible for a refund. Products that are bought on sale or through other special offers cannot be refunded.

Cancellation of Products

You can cancel orders for products partially or fully prior to the shipment is “Out for Delivery.” Orders cannot be cancelled once the package is “Out for Delivery.” You can track your order under the “My Order’ section of your account on Platform or via a link sent to your email id.

In case you change your mind in relation to a particular order of the product(s), you may cancel the purchase order on Platform under the “My Orders” section of your account.

On receipt of the cancellation request, we will attempt to cancel the order/shipments as long as it is not “out for delivery.” You will receive an email as soon as the cancellation is accepted, and the amount paid towards the partial/full order will be refunded to you within 3–7 (three to seven) business days from the date of acceptance of the cancellation request. The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your store credit account, which can be used for subsequent purchases. All refunds, except for refunds to store credit accounts, shall be subject to our discretion, applicable policies and charges of the user’s bank or financial institution.

We reserve the right to cancel your bulk orders placed on the Platform. To avoid such cancellations and/or for bulk orders, please visit our corporate inquiries section or email support@firangitelecom.online

Return & Refund Policy

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